Conférences

Jeudi - 12h00 - 12h30
Stereolux – Micro

Lancement de SNCF Connect

David Ruiz

france

Directeur CX & Design @ SNCF Connect @SNCF Connect & Tech

David currently works as Customer Experience and Design Director at SNCF Connect, leading the experience definition for the key SNCF customer-oriented digital capabilities serving more than 25 million customers and selling 120M+ train experiences per year. SNCF is a world leader in public transportation.

Former Customer Experience Director at Orange Bank in charge of leading from scratch the Vision, Strategy, Management, Scalability and Operational implementation of the global Customer Experience and Design for the new Bank.